Is there a reason redeeming tickets/scratchers is so awkward?

I’ve been to 4 different lottery retailers and not one has been a smooth transaction. There’s never anyone at the customer service desk, people don’t seem familiar with the process, and it’s always feels so weird getting a redeem.

It’s even more awkward with the small amounts, since it seeems like you’re wasting time. But it’s also awkward when it’s an ok size, because then people make weird comments.

Like, yes I know $50 is all right change but you don’t have to act like I hit the jackpot lol

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